ACD - Performance Reports for "La Caja"
|Category: ||Administrative |
|Operative System: ||windows 95 |
|Language: ||Excel Macros (95) |
|Development Date: ||1996 |
|Development time: ||2 Months|
|Development type: ||Custom |
|Summary: ||It generates Lotus Spreadsheets analyzing the Call Center performance based on the information provided by multiple CSV files generated by the ACD system. |
|Description: || This application imports a group of text files (CSV) from a call center's PBX and generates a set of Lotus Spreadsheets showing performance of the different operators, teams and Campaigns.|
The information is stored for statistical purposes and future reference.
This Application also generates historical reports and trend analysis and graphics.