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ACD - Performance Reports for "La Caja"

Category:  Administrative  
Operative System:  windows 95  
Language:  Excel Macros (95)  
Development Date:  1996  
Development time:  2 Months
Development type:  Custom  
Summary:  It generates Lotus Spreadsheets analyzing the Call Center performance based on the information provided by multiple CSV files generated by the ACD system.  
Description:   This application imports a group of text files (CSV) from a call center's PBX and generates a set of Lotus Spreadsheets showing performance of the different operators, teams and Campaigns.
 The information is stored for statistical purposes and future reference.
 This Application also generates historical reports and trend analysis and graphics.