Interlink Technologies (IT-VP)

Resposabilidades:

• • Direccion de un grupo de trabajo de 30 personas.

  • Selección, Administracion, Couching y entrenamiento

  • Referente Tecnologico y asistencia Tecnica para 30 locaciones a nivel Mundial. 

  • Auditorias y asistencia On-Site International.

  • Administracion de Exchange (incluyendo Legato EmailXtender de EMC)

  • Administracion de Hardware Variado (Servers, Workstations, Centera de EMC, Switches, Routers, etc)

  • Administracion de SAN de EMC (incluyendo replicación a nuestro sitio de desastre).

  • Administration de productos Microsoft diversos (ISA, Forefront, KMS, MOM, EHS, SMS, etc).

  • Disaño y Administracion de redes

Logros Destacados:

• • Creacion de un nuevo centro de computos que hoy dia cuenta con mas de 400 servidores y sistemas relacionados, y provee servicios 7x24 a mas de 2000 usuarios en 3 continentes.

  • Seleccion, Administracion, Entrenamiento y couching de un equipo de trabajo para administrar y soportar esta infrastructura.. 

  • Developed a set of Procedure manuals, Services Logs, and several other Documentation and monitoring procedures to ensure the “knowledge transfer” and improve the response time and job quality. 

  • Designed and assisted in the technological reconversion of MSC South Africa. Trained their local team and still provide Technological Support in regular bases. 

  • Planned and Managed the Technological (Hardware and Software) upgrade of MSC USA. This included: 

  • Planning the project and following up on the resource availability and the work and morale of the 12 person’s team.

  • Windows Infrastructure Migration from a mixed NT 4 / W 2000 organization to a new W2003 infrastructure

  • Exchange Migration (From 5.5 to Exchange 2003 SP1)

  • Migration all of MSC USA’s IT services from their servers to our own servers.

  • Replacing and upgrading all Client’s Workstations (over 800)

  • Onsite Upgrade for all 900 Workstations and 40 servers at the Branch offices

  • Implementing resources for remote management and monitoring, allowing for a Centralize administration and Help Desk and eliminating the need for local IT teams.

  • Organizing and monitoring Personnel allocation and User’s training. 

  • Inventory and documentation of IT property and resources in each branch office.

  • Analyzed and developed action plans for a wide variety of disaster scenarios, including the total destruction of our Main Datacenter with will allow the company to be back up and running (from a Secondary site) within an hour. 

  • Instrumental in remarketing our company as a “Services Provider” instead of just a “Software development” company. 

  • Designed and Implemented a Hosted DRP Service for Interlink Technologies’ Clients.

  • Designing and implementing a “Remote Disaster Site”, allowing other MSC companies around the world to continue operation in case of a Catastrophic disaster that affects their local Datacenters.

  • Redesign of our parent company’s Technological Help Desk to provide a better customer experience.

  • Participated on the Corporate-wide Technology redesign project.

  • Represented our company in the following MS TAP Programs:

    • Windows XP 64 bits

    • Exchange 2007 SP1

    • Windows Vista

    • Windows 2008

    • Windows 2008 R2

    • Windows 7

    • SQL 2005

    • Communicator 2005

    • Communicator 2007

    • Office 14

  • Technological update from Windows XP to Windows Vista. This included:

    • Created a self configurable and self updating image to be deployed to 1200+ factory new machines. (completely hands free from OOB to user ready)

    • Planned and monitored the Factory Imaging (by DELL), testing and distributions of the new systems.

    • Coordinated with Management, users and technicians the installation of the new systems and the return of the old ones.

    • Developed the course material and coordinated the training of all users in the new technologies (Vista, Office 2007, and others)

    • The 1200+ systems were replaced in 20 days with zero productivity loss.